Privacy Policy
Last updated: December 6th, 2023
Last reviewed: March 22, 2024
CL23 LLC (“COMPOUNDLIVE,” “we,” “us,” or “our”) respects your privacy and is
committed to protecting it though compliance with this Privacy Policy. This Policy describes the
types of information we may collect from you or that you may provide when you visit our Site or
use our Services, and our practices for collecting, using, maintaining, protecting and disclosing
that information. We also describe the measures we take to protect the security of the
information and how to contact us about our privacy practices. This Privacy Policy is part of and incorporated into the Terms and Conditions, found
at www.compoundlive.com which is a legally binding agreement between you and
COMPOUNDLIVE.
Please review this Privacy Policy carefully. If you do not agree with our policies and practices,
you may choose not to use our Site or our Services. By accessing and using the Site or our
Services, you accept and agree to this Privacy Policy, whether or not you register for an
account through the Site.
Personal Information We Collect
“Personal Information” is any information relating to a natural person who is, or can be,
identified either directly or indirectly from such information and includes information such as a
user’s name, address, telephone number, email address, Internet activity (such as browsing
history), or other information directly linked to that person. We collect Personal Information
when you register on our Site, use our Services, and when you choose to provide information
through our Site. The types of Personal Information you may provide include:
• Contact information (e.g., name, postal address, email address, and phone number);
• Demographic information (e.g., date of birth, gender);
• Physical attributes (e.g., height, weight);
• Medical history;
• Lifestyle information (e.g., smoking and drug use);
• Payment information (e.g., payment card number, expiration date, and billing address);
• Photographic images submitted for identification or non-diagnosis purposes, including
photographs of your driver’s license or passport;
• Username and password.
In addition, when you visit our Site, we may collect certain Personal Information by automated
means, such as cookies and web beacons. The information we obtain in this manner includes: IP
address; browser characteristics; device characteristics; operating system; referring URLs;
geographic location; information on actions taken on our Site; and dates and times of website
visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-
connected device to uniquely identify the visitor’s browser or to store information or settings in
the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web
pages to web servers and their cookies and may be used to transmit information collected
through cookies back to a web server. Through these automated collection methods, we obtain
“clickstream data,” which is a log of content on which a visitor clicks while browsing a website.
As you click through the Site, a record of the action may be collected and stored. Your browser
may tell you how to be notified when you receive certain types of cookies or how to restrict or
disable certain types of cookies. Please note, however, that without cookies you may not be able
to use all of the features of our Site.
Finally, the Medical Practices are regulated as “covered entities” under the Health Insurance
Portability and Accountability Act (“HIPAA”). Please be aware that this Privacy Policy id distinct
from the Medical Practices’ Notice of Privacy Practices, which describes in detail how your
protected health information is used and disclosed. If you would like to review a copy of the
Medical Practices’ Notice of Privacy Practices, please request a copy directly from your Provider.
Some of our business partners with whom we contract to carry out the Services (e.g., website
providers) may use their cookies on our Site. Although we may not have direct access to or
control over such cookies, this Privacy Policy governs the use of cookies by us and such business
partners on our Site. We may also allow social media companies (e.g., Facebook) to put
“widgets” on our websites. These third-party tools may also be used to track you across
websites. For example, so long as you are logged in to Facebook, every time you land on a
webpage that has a Facebook widget, Facebook will know you are on that webpage. We do not
control the privacy practices of these third parties.
Some internet browsers allow you to limit or disable the use of tracking technologies that collect
unidentified information, such as a “Do Not Track” (“DNT”) setting. Currently, we do not respond
to DNT signals.
How We Use the Personal Information We Collect
COMPOUNDLIVE may use the Personal Information we collect to:
• create and manage your account;
• offer and provide information and Services to you;
• display content on the Site;
• facilitate telehealth and related services;
• communicate with you about, and administer your participation in, surveys, events, programs,
newsletters, promotions and other Site features;
• respond to and communicate with you about your inquiries and requests, and provide
Services, information, and products you request;
• send periodic emails to market and promote our products and Services and for non-marketing
or administrative purposes;
• operate, evaluate and improve our business (including developing new products and services;
• enhance and improve our Services;
• manage our communications;
• analyze our products;
• conduct targeted advertising for our products;
• perform accounting, auditing, billing reconciliation and collection activities and other internal
functions);
• perform data analyses and processing (including market and consumer research, trend
analysis, financial analysis, anonymization, encryption and tokenization of personal
information);
• protect against, identify and prevent fraud and other criminal activity, claims and other
liabilities; and
• comply with and enforce applicable legal requirements, relevant industry standards and our
policies.
In addition, we may use Personal Information collected online through cookies, web beacons and
other automated means for purposes such as: (i) customizing our users’ visits to our Site; (ii)
delivering content tailored to our users’ interests and the manner in which our users browse our
Site; and (iii) managing our business. We may also use this information to help diagnose
technical and service problems, administer our Site, identify users of our Site, and gather
demographic information about our users. We may use clickstream data to determine how much
time users spend on web pages of our Site, how users navigate through our Site, and how we
may tailor our Site to better meet the needs of our users.
We may use third party service providers to assist us in better understanding our Site visitors.
These service providers use technologies such as cookies, web server logs and web beacons to
help us analyze how visitors use the Site. The information collected through these means
(including IP address) is disclosed to these service providers, who use the information to
evaluate use of the Site.
Personal Information We Share
We do not sell, trade, or otherwise share Personal Information about you, except as described in
this Privacy Policy. We may share your Personal Information with third party health care
providers to provide you with health care services as part of our Services and for other
treatment, payment, and health care operations purposes. We may share Personal Information
with other third parties, including health care organizations and pharmacies, who perform
services on our behalf. These third parties are not authorized by us to use or disclose the
Personal Information except as necessary to perform services on our behalf or comply with legal
requirements. We also may share the Personal Information we obtain with our affiliates,
subsidiaries and partners.
We may disclose Personal Information about you:
• if we are required to do so by law or legal process;
• to law enforcement authorities or other government officials based on a lawful disclosure
request;
• when we believe disclosure is necessary or appropriate to prevent physical harm or financial
loss, or in connection with an investigation of suspected or actual fraudulent or illegal
activity;
• when you authorize us to do so.
We reserve the right to transfer any information we have about you in the event we sell,
transfer, or merge all or a portion of our business or assets (including in the event of a
reorganization, dissolution, or liquidation).
Aggregate and De-identified Information
We sometimes aggregate or de-identify Personal Information we collect, and the types of
systems and browsers of users for internal purposes, so that we may better understand the
COMPOUNDLIVE user population. Personal Information does not include “aggregate” or “de-
identified” information. Aggregate or de-identified information is data we collect about a group
of users, from which individual identities have been removed. In other words, information about
how you use the Services, or the results of such use, may be collected and combined with similar
information from others, but no Personal Information will be included in the resulting aggregate
or de-identified data. We can extract statistical data from your content in order to provide it to
other users or partners without connecting it to any personal data such as name or email
address. Aggregate or de-identified data helps us understand trends and user needs so that we
can better consider new products and services, and tailor existing products and services to
customer desires. You understand that we may commercialize aggregate or de-identified
information by any and all means, and that you will receive no payment or other consideration in
respect of such use. In addition, we may share and disclose aggregate or de-identified
information for any purpose.
Personal Information Retention
We are subject to multiple laws on the retention of Personal Information and will retain your
Personal Information, even if you have closed your account, for as long as is reasonably
necessary to comply with our business and legal obligations, meet regulatory requirements,
resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to
“unsubscribe” from further messages from us. Similarly, our third party partners may retain your
Personal Information for as long as is necessary for them to comply with their legal and business
obligations.
How We Protect Your Personal Information
We take reasonable and appropriate measures to protect your Personal Information from
accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We
implement certain physical, administrative, and technical safeguards that are designed to
protect the integrity and security of your Personal Information.
Unfortunately, no methods used to transmit Personal Information via the internet or methods of
data storage are completely secure. Although we do our best to protect your Personal
Information, we cannot guarantee that Personal Information may not be accessed, disclosed,
altered, or destroyed by a breach of any of our physical, technical, or administrative safeguards.
Any transmission of information is at your own risk. You agree that COMPOUNDLIVE is not liable
for the unauthorized release of your Personal Information, unless such release was the result of
gross negligence or willful misconduct on the part of COMPOUNDLIVE.
The safety and security of your Personal Information also depends on you. You are responsible
for maintaining the confidentiality of your password and account, and are fully responsible for all
activities that occur under your password or account. You should not share your password with
anyone. When accessing your account from a public or shared computer, you should use
particular caution so that others are not able to view or record your password or your other
information. Please notify COMPOUNDLIVE immediately of any unauthorized access or use of
the Site or the loss or unauthorized use of your account information (e.g., username or
password).
Links to Other Websites
Our Site may provide links to other websites for your convenience and information. These
websites are not operated or controlled by us and may have their own privacy policies, which we
strongly suggest you review if you visit any linked websites. We are not responsible for the
content, privacy policies, or practices of any third parties. Where possible, we will warn you
when you are leaving our Site and connecting to a site operated by a third party.
Age and Geographic Restriction
Our Site is intended for individuals who are 18 years of age or older. COMPOUNDLIVE will never
knowingly request information from anyone under the age of 18. Any person who provides their
information through the Site represents that they are 18 years of age or older.
COMPOUNDLIVE is concerned about the safety and privacy of children online. Because of this,
we will make all reasonable efforts to comply with the Children’s Online Privacy Protection Act of
1998 (“COPPA”). COPPA and its accompanying FTC regulations establish United States federal
law that protects the privacy of children using the internet. We do not and will not knowingly
contact or collect Personal Information from children under 13. Our Site is not intended to solicit
information of any kind from children under 13, and we will develop our Site with the capacity to
block acceptance of information from children under 13 whenever age-related information is
requested.
It is possible that by fraud or deception by others we may receive Personal Information given to
us or pertaining to children under 13. If you believe the information of anyone under the age of
13 has been provided to COMPOUNDLIVE, and you are the parent or guardian of that individual,
you may contact us to request that we delete any such information,
at info@compoundlive.com.
Our Site is intended to comply with the laws and regulations of the United States of America. We
make no representations that our Site is appropriate or available for use in any location outside
of the United States. If you are a resident of another country, or are accessing the Site from
outside of the United States, please note that you are transferring your data to the United States
of America which does not have the same data protection laws as the European Union and other
regions.
Consent to Communications
By using the Services and providing your contact information, such as your name, phone
number, and email address, you consent to receiving email and text messages to tell you about
our Services, such as important information about your requested Service(s) and reminders to
log back in to complete surveys and forms that you left incomplete. We may share your contact
information with partner organizations whose products or services are important for our Service
objectives. For example, we may provide your contact information to third parties that assist
COMPOUNDLIVE with hosting our databases, for data processing services, or so they can contact
you with information that you requested as part of the Services. However, we do not exchange,
trade, rent, or give phone or email lists to unaffiliated third parties, and third parties that receive
your contact information from COMPOUNDLIVE are restricted from using this information in any
way other than to provide services to COMPOUNDLIVE, or services for a collaboration in which
they and COMPOUNDLIVE are engaged. You may opt-out from receiving email communications
at any time by emailing info@compoundlive.com. You may opt out from receiving text
message communications at any time by replying to the text message with “STOP”. At that time,
we will send a final text message confirming receipt of your opt-out notification. Opt-out
requests will be honored promptly.
Your Choices
Your use of our Site and Services is voluntary. We offer you certain choices about how your
Personal Information is collected, used, and shared, from deleting or correcting Personal
Information you include in your profile to advertising opt-outs and communication controls. You
can review and change your preferences by logging into your account. You may also update your
preferences, remove your Personal Information, or deactivate your account at any time.
You can review and change your Personal Information by contacting us
at info@compoundlive.com to request access to correct or delete any Personal Information
that you have provided to us. We may not accommodate a request to change information if we
believe the change would violate any law or legal requirement or cause the information to be
incorrect.
Notice for California Residents
If you are a California resident, this section supplements the information above regarding the
collection, use, and disclosure of your Personal Information.
The California Consumer Privacy Act of 2018 (“CCPA”) gives California consumers the right to
know what Personal Information is collected about them, how it will be used and to whom it is
disclosed. The CCPA gives California consumers the right to request access to and deletion of
their Personal Information, and the right to request that their Personal Information not be sold
to the extent applicable under the CCPA.
The purpose of this notice is to describe our practices regarding the collection, use, disclosure,
and sale of Personal Information and instructions for submitting CCPA data privacy
requests. Some of the Personal Information that we collect, use, and disclose may be exempt
from the CCPA because it is regulated by other applicable federal and state laws.
We collect Personal Information from you when you interact with us online through our
Site. The Personal Information we may collect from you will depend on the nature of our
interaction with you. In the last 12 months, we have collected the following categories (as
described in the CCPA) of Personal Information: identifiers, protected classification information,
commercial information, internet/network information, geolocation data, audio and visual
information, professional or employment information, and inferences drawn from the foregoing
categories of information to create a profile about you. For further details, see the “Personal
Information We Collect” section above. We collect this information for the purposes described
in the “How We Use the Personal Information We Collect” and “Personal Information We Share”
sections above.
1. Your Rights
The CCPA provides you (as a California resident) with specific rights, subject to certain
exceptions; for example, the CCPA does not apply to the following categories of information:
Medical information governed by: Confidentiality of Medical Information Act (CMIA); Health
Insurance Portability and Accountability Act (HIPAA); Health Information Technology for
Economic and Clinical Health Act (HITECH); and Genetic Information Nondiscrimination Act
(GINA).
However, you have the rights listed below:
• Right to Know. You have the right under the CCPA to request that we disclose what Personal
Information we collect, use, disclose, and sell. The process for exercising this right is
described below in the “How to Submit a Data Privacy Request” section. Please note
that we may not be required to provide you access to the specific pieces of information
we have collected about you or delete information if we are unable to verify your
identity.
• Right to Deletion. You have the right under the CCPA to request deletion of any Personal
Information about you that we have collected from you. The process for exercising this
right is described below under the “How to Submit a Data Privacy Request”
section. We may not be required to delete Personal Information under certain
circumstances. Specifically, the CCPA includes exemptions that provide that we do not
have to delete information that, for example, is necessary to comply with legal
obligations including those pertaining to the quality, safety or effectiveness of a product
or activity regulated by the Food and Drug Administration (FDA), complete a transaction,
detect security incidents, or for certain other internal purposes.
• Right to Opt-Out. You have the right under the CCPA to opt-out of the sale of your Personal
Information. The CCPA defines “sale” broadly to include sharing, transferring, disclosing
or otherwise communicating Personal Information with a third party for monetary or
other valuable consideration. We do not sell your Personal Information.
• Right to Non-Discrimination. You have the right under the CCPA not to be discriminated
against for exercising your rights.
How to Submit a Data Privacy Request
You may exercise your Right to Know and Right to Deletion by emailing us
at info@compoundlive.com or by calling us at 855-581-9620. To process your request to
exercise your Right to Know and Right to Deletion, we must be able to verify your identity to a
reasonable degree of certainty. To verify your identity, we will ask you to provide your contact
information and additional identifiers based on your relationship with us. Before we process your
request, we will match these data points with data points we currently maintain to verify your
identity and your relationship with us.
You may designate an authorized agent to make a request to exercise your Right to Know or
Right to Deletion on your behalf. When you use an authorized agent to submit such a request,
you must provide the authorized agent with written permission to do so, and, in certain
circumstances, we may ask you to verify your own identity directly with us. We may deny a
request from an authorized agent that does not submit proof that they have been authorized by
you to act on your behalf.
Changes to Our Privacy Policy
At our sole discretion, we may make changes to this Privacy Policy at any time. When changes
are made, we will post an updated Privacy Policy on our Site. The changes will apply to all
Personal Information we have about you. All changes are effective immediately upon posting;
the date the Privacy Policy was last revised is identified at the top of the page. If you access and
use our Site or Services after the date on which the Privacy Policy has changed, COMPOUNDLIVE
will treat your use as acceptance of the updated Privacy Policy. You are expected to check this
page from time to time so you are aware of any changes, as they are binding on you.
Questions and Comments
COMPOUNDLIVE commits to resolve questions and comments about your privacy and our
collection and use of your information. Individuals with inquiries or comments should contact
COMPOUNDLIVE at:
info@compoundlive.com
310 Comal Street, Suite 270
Austin, TX 78702
855.271.1790
